Returns & Exchanges
At Osia Osia, we strive for complete satisfaction with our handcrafted beauty products; however, if you are not entirely happy with your purchase, we offer a 30-day return window for unopened and unused items.
Initiate Your Request
Contact our customer care team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Safely pack the unused items in their original artisanal packaging to ensure they are protected from damage during transit.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned soaps or skincare products, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing